TGCSB Arrests 22 in Delhi Call Centre Fake Loan Scam Targeting Telangana

The Telangana Cyber Security Bureau (TGCSB) has busted a fraudulent call centre network operating from Shiva Market in Delhi, arresting 21 Telugu-speaking women telecallers and one bank account holder for allegedly defrauding Telangana residents through fake loan schemes.

The operation had been running out of three separate call centres at Shiva Market in Delhi for nearly 18 months before being uncovered by law enforcement. The TGCSB identified three alleged organisers of the syndicate—Lalith Singh, Kuldeep Singh, and Anil, all natives of Bihar—who are currently absconding.

Among those apprehended by the authorities are three team leaders, 18 telecallers, and a bank account holder. The women telecallers, ranging in age from 20 to 42 years, were intentionally hired due to their fluency in Telugu, which allowed them to easily gain the confidence of target victims in Telangana. Officials noted that several of the women were originally natives of Telangana who were residing in Delhi.

Investigators revealed that the telecallers systematically impersonated representatives of Bajaj Finance when reaching out to unsuspecting people in Telangana with offers of attractive loan approvals.

The network relied on a scripted process to convince victims to transfer funds. Payments were demanded under various fabricated pretexts, including loan processing fees, verification charges, documentation costs, and insurance fees. Once payments were secured, the telecallers either broke off communication entirely or pressured the victims for additional funds under the claim of completing the loan process.

When victims questioned the transactions or requested refunds, members of the network allegedly resorted to intimidation. Callers threatened targets with legal action, reputational damage, and the unauthorized misuse of their personal information and identity documents.

During the raids, TGCSB officers seized 23 mobile phones along with two bank passbooks used in the operation. Investigators have so far linked the fraudulent network to 22 cybercrime cases registered across Telangana and are continuing their probe into the full extent of the operation.