Telangana Transport Department Bars Brokers From All RTA and RTO Offices

HYDERABAD — The Internal Vigilance Wing of the Telangana Transport Department has issued strict directives to officials across the state to bar brokers and unauthorised agents from entering Regional Transport Authority (RTA) and Regional Transport Office (RTO) premises.

The drive aims to improve transparency and eliminate middlemen from public service delivery across Telangana. Vigilance officials instructed local transport authorities to clear out unauthorised operators functioning within and around transport offices.

The directive follows several reports and instances highlighting the alleged involvement of brokers in RTA offices, illegal slot booking rackets, and public complaints regarding technical glitches in online transport services. Taking serious note of these issues, the Internal Vigilance Wing ordered transport authorities to tighten monitoring so citizens can access services directly without third-party interference.

Under the new instructions, officials must maintain strict vigilance over office premises and prevent unauthorised persons from influencing or facilitating transport-related services.

To assist applicants directly, transport centres have been instructed to establish dedicated help desks and public guidance counters. These facilities are designed to guide citizens through online registration, slot bookings, and fee payments, thereby eliminating their dependence on third-party operators.

Supervisory staff will carry out regular surprise inspections and monitor office grounds using CCTV surveillance. Local transport authorities will also collaborate with regional police teams to remove touts operating from nearby shops and makeshift setups located around office perimeters.

"The department believes that eliminating the role of brokers will help curb corruption, improve accountability and make services more accessible to the citizens," said Joint Transport Commissioner C Ramesh.

The Internal Vigilance Wing warned transport officials that strict disciplinary action will be taken against any employee found colluding with brokers or assisting them in illegal activities, including unauthorised slot bookings or the manipulation of official procedures. All district transport offices have been directed to implement these instructions immediately and ensure that services are delivered exclusively through prescribed official channels.