Boduppal Residents Accuse HMWSSB of Closing Water Complaints Without Resolution

Residents in the Boduppal neighborhood of Hyderabad have accused the Hyderabad Metropolitan Water Supply and Sewerage Board (HMWSSB) of closing official low water pressure complaints without actually resolving them. Consumers expressed deep annoyance after finding their grievances, lodged through the board's Metro Customer Care (MCC) system, marked as resolved despite no physical inspection or rectification taking place.

Praveen, a resident of Boduppal, shared his experience of dealing with persistently low water pressure at his home for several months. He raised multiple official complaints with the HMWSSB through their metro customer care helpline and grievance portal, hoping for a resolution to the ongoing water supply issues.

According to Praveen, he registered several tickets over a period of five months. These included ticket number 6013 on February 3, ticket number 5925 on March 7, ticket number 3657 on April 9, ticket number 5685 on June 6, and ticket number 4645 on July 1. Every single one of these tickets was subsequently marked as "resolved" by the water board.

However, Praveen stated that no technician ever visited his residence, no pipeline inspection was carried out, and the actual pressure issue remained completely unaddressed. With the HMWSSB closing the tickets, he and other affected consumers felt left without any recourse through standard channels.

To seek redressal, Praveen has escalated the matter on social media platforms. He has also issued a formal consumer court escalation notice against the water board as his next course of action.

Responding to the allegations, HMWSSB General Manager Santosh Kumar confirmed that the low water pressure in Boduppal has indeed been continuing for the past several months. He cited high water usage in the area as the primary reason for the low pressure experienced by the local residents.